Problem it solves
Outbound teams lose productivity when agents dial manually, leads are duplicated, callbacks are missed, and supervisors cannot see what is happening across campaigns in real time.
Call center and lead dialer platform
DialerOS
DialerOS helps call centers process lead lists faster with shared queues, browser calling, callbacks, dispositions, recordings, supervisor views, and tenant-separated administration.
Scope
Multi-tenant SaaS
Scope
Client-owned phone lines
Scope
Lead campaigns
Scope
Agent dashboards
How it works
DialerOS gives each client a controlled workspace for campaigns, lead pools, agent dialers, call outcomes, callbacks, recordings, CRM records, phone routes, supervisor monitoring, reporting, and billing controls.
Platform scope
Inbound queuesOutbound campaignsCallback handlingSupervisor visibility
What it does
DialerOS is a call center operating platform for teams that handle high-volume lead follow-up. It reduces time between calls, keeps lead ownership controlled, and gives supervisors visibility into live activity.
Agents work from a focused browser workspace: current lead, CRM notes, script, call controls, disposition buttons, callback scheduling, and wrap-up. Supervisors manage campaigns, queues, outcomes, productivity, missed callbacks, and recordings.
What the platform covers
- ✓Shared lead pools with locking so two agents do not work the same lead at the same time
- ✓Campaign queues, priority rules, attempt limits, callback scheduling, and outcome tracking
- ✓Browser-based calling connected to client-owned phone lines and controlled call routes
- ✓Agent, supervisor, client admin, and platform admin views for operations, reporting, recordings, and billing
Core product areas
How DialerOS is organized.
Each area maps to a real workflow a buyer, operator, or administrator would recognize.
Campaigns and lead pools
Teams import lists, assign campaigns, prioritize leads, avoid duplicates, enforce attempt limits, and route work to the right agents.
Agent dialer
Agents see the lead profile, history, script, call controls, disposition buttons, notes, callback options, and next-lead flow in one workspace.
Call handling
Phone routes, call controls, transfers, recordings, monitoring, line capacity, and number routing are handled behind the agent experience.
Supervisor console
Supervisors track live status, active calls, queue progress, missed callbacks, productivity, outcome counts, recordings, and campaign performance.
CRM and reporting
Companies, contacts, deals, tasks, call records, dispositions, recordings, callbacks, campaign reports, exports, and scheduled reports stay tenant-separated.
Client administration
Admins manage users, teams, roles, subscriptions, plans, billing status, phone routes, API keys, audit logs, and recording storage.
Business impact
Why teams use it.
- ✓Agents spend more time in conversations and less time manually dialing.
- ✓Supervisors can see campaign progress, agent state, outcomes, and missed callbacks.
- ✓Clients keep leads, calls, reports, recordings, and billing separated inside their own workspace.
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